Independent assessment of the company's work processes through the eyes of its customers
Customer experience audit is a service that helps the company quickly identify the weak points in its customer service, digitize their loyalty indicator and get recommendations on what actions should be taken to change the situation for the better.
The audit consists of 2 parts:
What the business receives as a result of the audit
The client receives a detailed report based on the results of the audit that includes insights and conclusions from observations and interviews with clients and employees, our recommendations on how to improve your customer service and internal service delivery process.
Why should a business audit its service?
You can see your business through the eyes of a customer
Based on the results of the audit you can re-evaluate your priorities correctly
You will know customer expectations better than your competitors and be one step ahead of them
Not sure where to start?
Why not talk to our expert first?
However and whenever is convenient for you, free of charge